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Mountain Lion and Outlook Tips and Reports

Problems with Mac OS X 10.8 and Outlook 2011

Updated September 3, 2013
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If you’re using Outlook for Mac about any problems or tips.


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TIPS and Reports

Outlook crashing, problems with Mountain Lion

Monday, July 30, 2012

Mike Cox reports that upgrading to Mountain Lion (OS X 10.8) broke Outlook for Mac, causing crashes when trying to create a new folder, and disabling the ability to move messages into folders:

I installed Mountain Lion on my MB Pro with no problems. I had already loaded the most recent updates to MS Office for Mac. The only problems I have seen so far have been with Outlook. Two things: I can no longer move messages from the Inbox to a sub folder. No errors, it just doesn't move. Now everything piles up in my Inbox--kind of annoying. The work around for now is my iPhone. It will let me move messages to sub folders from the inbox. Still annoying.

The othe problem: If I try to use the "New" icon on the toolbar, it crashes Outlook. I tried to use this to create a new folder, hoping it would resolve the first problem. A hard crash every time I click on the icon or use the "File/New" drop down.

I can't find any solution on the web yet and all other Office apps work fine.

If you've seen this problem

Reinstalling Outlook to fix crashing in Mountain Lion; more readers report problems

Monday, August 27, 2012

A number of readers responded to our report "Outlook crashing, problems with Mountain Lion," all verifying the issues, some specifying different issues. Andy Burrows fixed the problem by deleting and reinstalling Office after updating to Mountain Lion:

I have experienced similar problems with Outlook crashing after updating to Mountain Lion. These happen seemingly randomly when choosing tabs like "Organize" or "Tools". Furthermore, I could not make appointments or meetings in my calendar as the two tabs are greyed out and double clicking a time slot in the calendar does absolutely nothing. This is infuriating especially as I was careful to apply all updates to Office before "upgrading" to Mountain Lion.

I got so frustrated that in the end I adopted a brute force approach; I simply did a Spotlight search for Microsoft then deleted everything that was found and reinstalled Office from scratch. Now Outlook works.

Sean Albert side the OS X 10.8.1 update had no effect:

Worked fine until I upgraded and now Outlook for Mac 2011 runs very slow and crashes frequently. Using a MacBook Pro 2.4, i7, 8 GB memory and plenty of hard drive space. Everything else works fine. It's still slow with the 10.8.1 update.

Kristine Gable can't even open Outlook after install Mountain Lion:

Yes, I've encountered the problem noted below. I suspect I'm not the only one because I've seen many posts about this issue on other sites. Since upgrading to Mountain Lion weeks ago, I've been unable to open Outlook AT ALL. The Outlook icon bounces, then stops and never opens!

Julie Chadbourne reports several symptoms:

Regarding Outlook crashing, problems with Mountain Lion, I am having the same issues. I just upgraded last week, and 4 consistent issues that I'm facing are as follows:

  • Difficulty in moving emails to folders via drag and drop. I still try- and every now and then it works after 5+ times of dragging them to the new subfolder.
  • Difficultly in renaming folders. The folder name doesn't stay editable long enough.
  • Program crashes approximately after 10 minutes of usage. Error message received is that the database may need to be rebuilt, but no prompting to rebuild the db is received and it simply crashes.
  • Meetings that I have accepted in the calendar randomly un-accept themselves from the previous day and mark themselves as tentative. Luckily, this is happening for days that have passed. Could be a possible sync issue?

Craig Mayeux is crashing:

I too have the same issues as the guy in your article. After upgrading mail crashes hard when creating a new message.

If you've seen this problem

For more on this topic, see Outlook 2011 for Mac Tips and Reports

TIP: Mountain Lion Autodiscovery blocks Exchange Server connection

Monday, March 18, 2013

Apple reports that Mail may not be able to connect to Exchange Server after an upgrade to OS X Mountain Lion. The Mac may also receive error messages when attempting to receive and send mail, and settings may change every time Mail is launched. The workaround is to disable Autodiscovery in Mail… (Read more here.)

OS X 10.8.4 creates problems with reader's Outlook 2011

Thursday, June 13, 2013

Although Apple says that the 10.8.4 update improves Exchange Server capatibility with Apple's OS X apps, Chris Mason reports that updating Mountain Lion to OS X 10.8.4 created problems with Outlook 2011 and Exchange Server:

Outlook 2011 would not connect to my Exchange Server after loading 10.8.4. It was not a happy day at the office! I did finally get it to connect, but it's behaving very strangely now: slow, problems resolving conflicts, etc.

If you've seen this problem with OS X 10.8.4 and Outlook

For more on this topic, see Outlook 2011 for Mac Tips and Reports

Outlook 2011 broken in 10.8.4 and Mavericks DP

Monday, July 8, 2013

Brady Hiscox reports problems with Outlook for Mac after updating Mountain Lion to OS X 10.8.4. He also said the problem also occurs in the Developer preview of OS X 10.9 Mavericks:

Just emailing to say that Outlook was busted after the 10.8.4 update and the problems continue in 10.9. Just the same message you reported about database being corrupted over and over again. You get one use after rebuilding before it will do the same thing.

If you've seen this problem

Reader 's Outlook no longer receives mail after OS X 10.8.4 update

Wednesday, July 17, 2013

Responding to a previous report of problems with Outlook 2011 and the OS X 10.8.4 update, Nadim Yared reports that he can no longer receive email in Outlook 2011 after updating two Macs to OS X 10.8.4:

I upgraded to OS X 10.8.4 on my Outlook 2011, MacBook Air 2013 (Haswell), i7 / 8Gb / 512G. Outlook cannot initially connect. Then it connected. I can send emails, but it says that the folders are up to date -- but they are not. I am not receiving any email. I tried the following:

  • Restarting Outlook
  • Restarting Mac Book Air
  • Rebuilding identity database
  • Creating new account
  • Validating certificate in keychain

Another colleague with Mac is having the same issue in the office. We are the only two with Macs. The only two with email issues today. Not a Happy day.

If you've seen this problem .

TIP: Office update may fix OS X 10.8.4 file sharing bug and Outlook issues

Thursday, July 18, 2013

Microsoft has released an update to Office that may fix a problem readers have been reporting about saving files to a Windows server from within Word. The update, called Office for Mac 2011 14.3.6, also fixes several problems with Outlook 2011 for Mac, including sending and syncing messages… (Read more here.)

Reader's Outlook won't sync, even with update

Tuesday, September 3, 2013

Adam Clotfelter has syncing problems with Outlook for Mac on OS X 10.8.4. This version of OS X did cause syncing problems, but the Office 14.3.6 update was supposed to fix these kinds of problems, but Clotfelter has this update installed. His report: Upon initial sync, all messages download. After initial sync, no updates are synced with the server… (Read full story here.)

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